Help Centre
Frequently Asked Questions
Everything you need to know about our products, orders, shipping, and returns. Can't find an answer? We're happy to help.
Products & Materials
What are your products made of?+
Our pieces are fashion jewelry crafted from materials such as gold-tone and rhodium-tone finishes, stainless steel, brass, cubic zirconia, and crystal stones. Each product page lists the specific materials used.
Is your jewelry solid gold or made with natural diamonds?+
No. Our products are fashion jewelry. They feature gold-tone and other plated finishes rather than solid precious metal, and they are set with cubic zirconia and crystal stones rather than natural precious gemstones. We describe every item accurately so you always know what you are purchasing.
Is your jewelry suitable for sensitive skin?+
Many of our earrings use hypoallergenic, nickel-free stainless steel posts. Sensitivity varies by individual, so we recommend reviewing the materials listed on each product page.
How should I care for my jewelry?+
To keep finishes looking their best, avoid contact with water, perfume, and lotion, and store pieces in a dry place. Each product page includes specific care instructions.
Orders & Payment
How do I place an order?+
Browse the collection, add items to your cart, and proceed to our secure checkout. You will receive an order confirmation by email once your purchase is complete.
Is checkout secure?+
Yes. Our checkout uses encrypted, industry-standard payment processing. We do not store full payment card details on our servers.
What payment methods do you accept?+
We accept major credit and debit cards through our secure checkout. Available payment options are displayed at checkout.
Can I change or cancel my order?+
If you need to change or cancel an order, please contact us as soon as possible at support@reshinc.site. We will do our best to help before your order is processed for shipping.
Shipping
Where do you ship?+
We ship to United States, Canada, United Kingdom, Australia, Europe. Delivery options and estimates are shown at checkout.
How long does delivery take?+
Orders are typically processed within 1–3 business days. Delivery times then vary by destination, generally 5–12 business days for international orders. See our Shipping Policy for details.
Will I be able to track my order?+
Yes. Once your order ships, we will send a confirmation email with tracking information where available.
Returns & Support
What is your return policy?+
We accept returns of unworn items in their original condition within 30 days of delivery. Please see our Return & Refund Policy for full details and instructions.
How do I start a return?+
Email our customer care team at support@reshinc.site with your order number and the item you would like to return, and we will guide you through the process.
How can I contact customer support?+
You can reach us at support@reshinc.site during our support hours, Monday – Friday, 9:00 AM – 5:00 PM (MT). We aim to respond within one business day.